Centra Claims Management provides professional claims management and adjusting services to its Canadian and International clientele. Our client base includes self insuring entities mostly related to professional liability claims, Lloyd’s syndicates in search of Third Party Administrators, Managing General Agents and the general insurance market.
We provide on-line claims management program facilities with real time bordereau capabilities and the flexibility to create client specific reports.
We dedicate ourselves to providing high quality and efficient claims handling and adjusting services. We are concerned with controlling costs, reducing the life span of claims, giving proper direction to defense counsel and taking into account the economic interests of all parties concerned. Our staff of legal professionals and experienced adjusters are well suited to this task.
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In today's insurance environment it is vital that insurers receive the highest quality of claims management while at the same time reducing claims expense, securing data for underwriters and providing added value to clients.
Centra Claims Management Inc. can assist Insurers in achieving all of these goals.
Professional Qualifications and Experience
Our experienced team of professionals includes both adjusters and lawyers with up to 33 years of experience. Having lawyers directly involved brings specialized expertise in policy interpretation, liability assessment, advocacy skills and the litigation process.
Cost Control
Reducing the cost of claims is vital to insurers. Once a claim is referred to defense counsel the costs greatly increase. It is therefore important where possible to resolve claims prior to involving defense counsel.
Our professionals are adept at identifying the merits or weaknesses of claims. Through our advocacy we can often either persuade claimants to abandon their claim, or in cases where there is exposure to liability come to a reasonable resolution prior to retaining defense counsel.
Our approach to advocacy and negotiation can both reduce the number of claims that are referred to defense counsel and shorten the time a claim remains active.
Triage
Often we are contacted in the midst of a crisis and there may still be an opportunity to mitigate or eliminate the damages, we therefore believe it is vital that insureds have immediate access to professional advice.
Centra Claims Management Inc. can immediately assess a claim and provide timely advice to insureds. We can also determine when outside experts in a particular field are required to bring about a desired outcome and co-ordinate with other professionals to eliminate or reduce the severity of claims.
Third Party Administration
As experienced Third Party Administrators we are mindful of the requirements of complete up to date data and financial reporting. We are able to provide a number of customized reports to our clients.
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Adjusting, Claims Management and Third Party Administration
Centra Claims provides a wide range of adjusting, claims management and Third Party Administration services. Types of claims we service include E & O, D & O, general liability, product liability, property and casualty, financial services, host/liquor liability, and construction.
Data Management
Our data management system is second to none. Our online portal provides insurers with real time access to reserves, vital documents, and customized reports. Our data management system provides analysis helpful both to underwriters in assessing risk and to clients in managing risk and reducing claims frequency and severity.
Our system allows us to communicate effectively with defence counsel and underwriters so that we may provide them with documents and information quickly and efficiently.
View Screen Shots of our System
Litigation Management
The majority of claims expense is often related to litigation defence costs. It is crucial therefore to resolve claims before they proceed to defence counsel, and for those cases in litigation, to focus defence counsel on the resolution of the claim in a timely and cost effective manner.
Our professionals are adept at identifying the merits or weaknesses of claims and through our advocacy achieve an advantageous resolution to claims.
Our professionals are experienced with the requirements of defence counsel and can provide information and documentation to defence counsel in an organized fashion, and properly instruct them resulting in reduced cost and open file times.
Risk Management
It is important to our clients that claims are not only dealt with properly when they arise, but that claims are avoided in the first place.
Owing to the experience of our professionals and the sophistication of our claims management software we are able to identify areas of practice or geographical locations where claims are more numerous or more severe.
We are then able to assist our clients in the preparation of continuing education material or risk management practices or strategies to reduce the frequency and severity of claims from year to year.
Audit Services
Due to our experience with a variety of professional and general liability insurance programs we are well suited to providing an independent audit of claims managers or external legal counsel files to ensure compliance with the terms and conditions of contracts and to ensure that claims are being dealt with efficiently. Through this process we are able to suggest strategies to bring claims to a conclusion more quickly than would otherwise be the case.
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